Refund policy

 1. All our products are made to order. Once you place an order, we do not offer exchanges or returns. Misri is not liable for any size or fitting issues once an order is placed with the size specifications chosen by the customer. Each piece includes a 3-inch margin for any alterations.

2. Customization requests for size, garment length, color, or pattern changes will be processed after full payment is received. The brand is not accountable for the final appearance of the product following customization as per the client's request.

3. If you receive a defective item, please contact us via email at care@misri.in or call us at +91 9310744514. We are happy to assist.

4. Products purchased at a certain price will not be adjusted, refunded, or canceled if the product goes on sale after the purchase.

5. For cancellations of a single product from a multiple product order, a credit note will be issued for the value of the canceled item. No adjustments will be made to the final billing of the canceled item.

6. We use reputable courier services, but once a package is dispatched, we cannot control delays caused by the courier. While we will address such issues to the best of our ability, returns or refunds will not be considered in such cases.

7. If a Cash on Delivery (COD) order is declined at delivery, MISRI reserves the right to forfeit the prepayment. This amount cannot be reallocated to future orders.

8. If a COD order is rejected upon delivery, MISRI will retain the item for up to one month. After this period, no claims or adjustments for the garment or prepayment will be entertained.

9. If a customer does not acknowledge the delivery or is unresponsive during the delivery process, MISRI will hold the item for up to three months. Beyond this period, no claims for the garment or requests for payment will be considered.

CONTACT US: 
Email:
Customer Support Team: care@misri.in ; Partnerships & Collaborations: info@misri.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@misri.in.